Returns & Exchanges

Due to the perishable nature of bulk food products, we offer returns or replacements on items that arrive damaged or incorrect within 14 days of delivery. To maintain food safety standards, we cannot accept returns on opened products or items where the seal has been broken.

1

Verify Eligibility

Ensure your item is unopened, in its original packaging, and that you are within the 14-day window from the date of delivery.

2

Contact Support

Email our customer care team with your order number and clear photos of the damaged or incorrect items to initiate the claim.

3

Package Your Return

Place the approved items securely in a shipping box; we will provide a prepaid shipping label for items deemed defective or sent in error.

4

Receive Refund or Replacement

Once our warehouse inspects the returned goods, we will process your full refund to the original payment method or ship out your replacement items within 3-5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing